Frequently Asked Questions
Everything you need to know about our premium spirits and delivery services.
How do you ensure the safety of fragile bottles during shipping?
We use industry-leading, reinforced packaging specifically designed for glass bottles. Each shipment is double-boxed and padded with shock-absorbent materials to ensure your fine wine or whisky arrives in pristine condition.
Do I need to be present to sign for my delivery?
Yes. Per federal law, all alcohol deliveries require the signature of an adult aged 21 or older. The carrier will verify your government-issued photo ID upon arrival.
What is your return policy for corked or spoiled wine?
We take quality seriously. If you believe a bottle is corked or flawed, please contact us within 30 days of purchase. We offer replacements or store credit for verified quality issues, provided the bottle is returned with at least 75% of its contents.
Can I track my order once it has been dispatched?
Absolutely. Once your order is processed, you will receive an automated email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer climate-controlled storage for high-value purchases?
Yes, we offer professional climate-controlled storage solutions for customers who wish to hold their purchases during extreme weather months or for long-term aging purposes. Please contact our concierge for rates.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as digital payment options like Apple Pay, Google Pay, and PayPal for a secure checkout experience.